Globalize Networks blog

I’ve been wondering why there aren’t more free internet remote support solutions given that there is very good open source code out there to accomplish this (i.e. VNC).  Using VNC requires knowing the host IP and having TCP 5900 open through whatever firewalls the host is using.  I have come across a couple of free solutions on TechRepublic that might serve this purpose:

crossloop.com

teamviewer.com

I like crossloop – built on VNC and offering a whole support community  sort of thing.  I have only tried it over a shockingly slow connection to africa though and it was pretty painful.

What should we do about Vista?  The major hardware vendors are making it harder to get XP pre-installed, so licensing will begin to get dodgy.  Also Microsoft will end “Mainstream support” of XP on 4/14/09 http://support.microsoft.com/lifecycle/?LN=en-us&C2=1173&x=13&y=13

1. 1. Personally I would prefer to stick with XP until the bitter end, but we will begin to see increased support overhead after mainstream support ends.  My main concern is the “Non-security hotfix support” which will require a special agreement with Microsoft. http://support.microsoft.com/gp/lifepolicy.
   2. It makes sense start putting  together a roadmap to transition to Vista.
      1. full environment software and hardware inventory
      2. determine possible hardware problems
         1. Printers, scanners, business-card readers, etc.
      3. Determine software problems
         1. Compatibility of standard software
         2. What about non-standard, business critical
      4. set up training for techs and end users

I went to my first SF Tech Meetup today and learned a little bit about widgets.  These are little chunks of content that you can embed in a webpage or blog and e-mail around.  Widget people like to use the word viral.  This seems like a good way to promote your website or your blog.  My favorite widgets were: clearspring which provides a simple way to create and distribute widgets and disqus which provides a blog commenting system (that I might implement here)

I am starting to get into things like Technorati and Digg and Reddit.

Technorati Profile

ASR Backups are a cool way to get system state backups of  Windows 2003 server.  They are cooler than regular NTBackup system state backups, because you can do a “bare metal” restore by booting a system with no OS to the installation CD and providing the ASR disk and path to backup files (USB drive, locally installed disk, etc.)

People that have used ASR backups sporadically might be surprised to learn that yes, it is possible to automate ASR Backups.  It’s not really documented, but NTBackup.exe accepts a parameter called “asrbackup”.  Now you might be saying – well I don’t really want to leave a floppy disk in the drive all the time, and I don’t want to be swapping floppy disks every  backup or maybe I have machines without floppy drives.  Well, I hear you!  But have you ever heard of Virtual Floppy for Windows?  It basically lets you create a virtual floppy drive and script the insertion and removal of virtual floppies which are like tiny little .iso files.

Here how I did it:

1. Download and unzip Virtual Floppy for Windows
2. Write yourself a batch file that looks something like this:

REM Get the date for the file using the wonderful :~ trick — thanks to Terry Uptmor for that trick
set MYDATE=
set MYYEAR=
set MYMONTH=
set MYDAY=
set FILENAME=
set MYDATE=%DATE%
set MYYEAR=%MYDATE:~10,4%
set MYMONTH=%MYDATE:~4,2%
set MYDAY=%MYDATE:~7,2%

REM create a variable for your filename – might as well include the computer name

set FILENAME=ASR_%COMPUTERNAME%_%MYYEAR%%MYMONTH%%MYDAY%
REM might as well do some BASIC logging
Echo starting ASR Backup at %TIME% %DATE% >> backup.log
REM refer to the vfdhelp.txt for info on these commands
vfd.exe INSTALL
vfd.exe START
vfd.exe LINK A:
vfd.exe OPEN A: c:\scripts\%FILENAME%.vfd /NEW /F
REM The mysteriously undocumented asrbackup command in action (/F just specifies your filename)
ntbackup asrbackup /F “%FILENAME%.bkf”
vfd.exe SAVE
vfd.exe ULINK
vfd.exe STOP
vfd.exe REMOVE

So now you would have a .VFD file and and .BKF.  (You would probably want to also run a data backup around this time, also I’m not sure if ASR will backup non-system files on the system volume so a separate full system volume backup wouldn’t hurt).

If your server crashed, you could just load up the VFD file on your laptop (which is all prepped with VFD.exe and ready to go of course to a virtual B: drive and use windows explorer to do a “copy disk” over to a physical floppy (using your handy USB floppy drive), plug  a large usb drive with the bkf files on it to the new server, boot to the 2003 install disk, select ASR option, yadda yadda yadda

Here are the main problem I see with rolling Google Apps out to Outlook users who are used to Exchange:

1. Access to shared calendars won’t work the same
   1. I guess you could use something like OggSync to sync public and selected private calendars, but that is kludgey compared to Exchange free/busy functionality.
   2. Using the Google Apps web interface is probably almost as good, but there is usually a lot of resistance to this thin client approach.
   3. I played around with Outlook 2003 and iCal/WebDav for free-busy info, but it was a pain to set up.  I should revisit this and see if there is a better way to do it now.
2. No Global Address Book
   1. I’m not sure how to address this.
3. No Public Folders
   1. Does anyone really use these effectively anyway? Most of the uses I’ve seen could have been done a number of different ways.

Well one client recently didn’t see a problem with going down this route.  I would definitely put my money on Google over ZImbra, OpenGroupWare, etc.