Remote Support software

June 24th, 2008

I’ve been wondering why there aren’t more free internet remote support solutions given that there is very good open source code out there to accomplish this (i.e. VNC).  Using VNC requires knowing the host IP and having TCP 5900 open through whatever firewalls the host is using.  I have come across a couple of free solutions on TechRepublic that might serve this purpose:

crossloop.com

teamviewer.com

I like crossloop – built on VNC and offering a whole support community  sort of thing.  I have only tried it over a shockingly slow connection to africa though and it was pretty painful.

Scott Jackisch Posted by Scott Jackisch
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2 Responses to “Remote Support software”

  1. junksingh Says:
    June 24th, 2008 at 11:25 am

    Scott,

    We have been using ShowMyPC.com for a while now, it is the best in terms of flexibility and using standard Open source software, VNC + SSH

    See more http://showmypc.com

  2. Scott Jackisch Says:
    June 24th, 2008 at 11:50 am

    That looks interesting, I will check it out. I like how it offers “desktop and audio recording” this is a feature that we love in webex for recording presentations for later viewing.

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