Archive for the 'desktop support' Category

Transitioning from XP to Vista

What should we do about Vista?  The major hardware vendors are making it harder to get XP pre-installed, so licensing will begin to get dodgy.  Also Microsoft will end “Mainstream support” of XP on 4/14/09 http://support.microsoft.com/lifecycle/?LN=en-us&C2=1173&x=13&y=13

Personally I would prefer to stick with XP until the bitter end, but we will begin to see increased support [...]

Re-imaging instead of troubleshooting

At a large HMO I used to work for, they used to have a tough re-image policy.  I believe that if a problem took more than two hours to solve, they would just have the desktop support person re-image the machine.  This approach did lead to plenty of problems, lost user data, etc.  But, if [...]